Urgent action required: Tuesday 30 April 2024 is the deadline for submitting all pupil marks for the V Cert NEA. Read further guidance.
NCFE Level 2 Diploma in Team Leading
Ref:
601/3967/5
Sector:
Business, Administration and Law
Registration & certification fee:
£84.00
Level:
Level 2
Minimum entry age:
16
GLH:
201
TQT:
400
Credit value:
40
This qualification is now withdrawn and we are no longer able to take learner registrations. The support materials for this qualification will not be updated.
A suitable replacement/alternative to this withdrawn qualification is NCFE Level 2 Certificate in Principles of Team Leading (603/3883/0)
Support materials
Qualification specification (PDF | 1107 KB)
Qualification specification (Word) (DOCX | 558 KB)
Purpose statement (PDF | 42 KB)
Apprenticeship summary (PDF | 124 KB)
Skills CFA Assessment Strategy (PDF | 147 KB)
Support Handbook (PDF | 327 KB)
Unit breakdown
Manage Personal Performance and Development (L/506/1788)
Communicate Work-Related Information (T/506/1798)
Lead and Manage a Team (H/506/1800)
Principles of Team Leading (R/506/2294)
Understand Business (R/506/2957)
Develop Working Relationships With Colleagues (R/506/1789)
Principles of Equality and Diversity in the Workplace (J/506/1806)
Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)
Manage Team Performance (A/506/1821)
Manage Individuals' Performance (J/506/1921)
Chair and Lead Meetings (Y/506/1924)
Manage Conflict Within a Team (K/506/1927)
Procure Products and/or Services (M/506/1928)
Collaborate With Other Departments (M/506/1931)
Participate in a Project (F/506/1934)
Encourage Innovation (J/506/2292)
Contribute to Meetings in a Business Environment (Y/506/2958)
Health and Safety Procedures in the Workplace (T/505/4673)
Store and Retrieve Information (R/506/1811)
Handle Mail (D/506/1813)
Employee Rights and Responsibilities (L/506/1905)
Deliver Customer Service (A/506/2130)
Understand Customers (F/506/2131)
Resolve Customer Service Problems (A/506/2158)
Negotiate in a Business Environment (H/506/1912)
Develop a Presentation (K/506/1913)
Deliver a Presentation (M/506/1914)
Resolve Customers' Complaints (R/506/2151)