Mandatory Policies and Fees
Our Approved centres must deliver our Products in accordance with our Centre Agreement and Mandatory Policies as a requirement of Centre Approval.
Use the navigation to the left to locate our Mandatory Policies. Fees and supporting documentation for more information.
Centre Agreement
Appeals Policy
Anti-Bribery and Corruption Policy
Complaints Procedure
Conflict of Interest Policy
Diversity and Equality Policy
Enquiries about Results and Assessment Decisions Policy
Invoicing Policy
Access Arrangements & Reasonable Adjustments Policy
This policy is aimed at our customers, including learners, using our products and services and who submit requests for reasonable adjustments.
Recognition of Prior Learning (RPL) Credit Accumulation and Transfer (CAT) Policy
Registration and Certification Policy
This is our Registration and Certification Policy.
Sanctions Policy
Withholding Learner Achievement Policy
This is our Withholding Learner Achievement Policy.
Whistleblowing Policy
Special-considerations-policy
Generic Occupational Competence guidance and staffing requirements
Where qualification specifications don’t include specific mandatory staffing requirements, centres should refer to this document for generic guidance.
Guidance on Applying Access Arrangements and Reasonable Adjustments
Centre Conflict of Interest Customer Guidance
Fees and Pricing 2019-20
Fees and Pricing 2018-19
We feel that it’s important to tell you exactly what we charge and what you get in return, making the whole process open, honest and easy to understand.
Fees and Pricing 2017-18
We feel that it’s important to tell you exactly what we charge and what you get in return, making the whole process open, honest and easy to understand.