Mandatory Policies and Fees

Our Approved centres must deliver our Products in accordance with our Centre Agreement and Mandatory Policies as a requirement of Centre Approval.

Use the navigation to the left to locate our Mandatory Policies. Fees and supporting documentation for more information.

Centre Agreement

Appeals Policy

Anti-Bribery and Corruption Policy

Complaints Procedure

Conflict of Interest Policy

Diversity and Equality Policy

Enquiries about Results and Assessment Decisions Policy

Invoicing Policy

Access Arrangements & Reasonable Adjustments Policy

This policy is aimed at our customers, including learners, using our products and services and who submit requests for reasonable adjustments.

Recognition of Prior Learning (RPL) Credit Accumulation and Transfer (CAT) Policy

Registration and Certification Policy

This is our Registration and Certification Policy.

Sanctions Policy

Withholding Learner Achievement Policy

This is our Withholding Learner Achievement Policy.

Whistleblowing Policy


Generic Occupational Competence guidance and staffing requirements

Where qualification specifications don’t include specific mandatory staffing requirements, centres should refer to this document for generic guidance.

Guidance on Applying Access Arrangements and Reasonable Adjustments

Centre Conflict of Interest Customer Guidance

Approval Criteria

NCFE TQ Approval Criteria

Fees and Pricing 2020-21

Fees and Pricing 2019-20

Fees and Pricing 2018-19

We feel that it’s important to tell you exactly what we charge and what you get in return, making the whole process open, honest and easy to understand.

Finance FAQs

Fees List 2020-2021

Fees List 2019-2020

Fees List 2018-2019

Finance FAQs

Maladministration and Malpractice Policy

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