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Support Materials Qualification Specification Adaptations

NCFE Level 2 Certificate in Understanding Retail Operations

Retail and Commercial Enterprise
Learning Resources Available
Registration and Certification Fee

Level 2
Minimum entry age
Credit Value
This qualification is suitable for learners aged 16 and above. This qualification is designed for those new to or seeking employment in the retail industry.

Qualification Specification
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This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.

Qualification Factsheet
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This document outlines the key information of this qualification for the centre, learner and employer.

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Qualification specification (Word)
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This document contains everything you need to know about this qualification in MS Word format and should be used by everyone involved in its planning, delivery and assessment.

Mandatory units

  1. Understanding Customer Service in the Retail Sector (M/502/5821)
  2. Understanding the Retail Selling Process (A/502/5806)
  3. Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business (J/502/5789)
  4. Understanding How a Retail Business Maintains Health and Safety on its Premises (A/502/5823)
  5. Understanding Retail Consumer Law (D/502/5801)
  6. Understand How to Deal With Customer Queries and Complaints in a Retail Environment (J/506/2860)

Optional units

  1. Understanding Security and Loss Prevention in a Retail Business (K/502/5817)
  2. Understanding the Handling of Customer Payments in a Retail Business (H/502/5797)
  3. Understanding the Control, Receipt and Storage of Stock in a Retail Business (F/502/5810)
  4. Understanding Visual Merchandising for Retail Business (A/600/0656)
  5. Understanding How the Effectiveness of Store Operations Can Be Improved (H/502/5802)
  6. The Principles of Food Safety for Retail (K/502/0178)
  7. Understanding Environmental Sustainability in the Retail Sector (A/602/2317)
  8. Understanding the Fashion Retail Market (M/600/0637)
  9. Understanding How to Manage Stock for Customer Orders in Business to Business Services (D/505/3436)
  10. Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet (K/600/0653)
  11. Underage Sales Prevention for Retail and Licensed Premises (M/602/2234)
  12. Understanding How Stocks of Newspapers and Magazines Are Controlled in Retail Outlets (Y/600/0650)
  13. Equality and Diversity in the Workplace (K/506/2236)
  14. Equality and Diversity in Society (D/506/2234)

Learning Curve Group Resources

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Learning Curve Group

Learner's Evidence Tracking Log (LETL)

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NCC Resources

Price (Inc VAT): Refer to External Link

NCC Resources

Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60133387 V1.0
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