NCFE

NCFE Level 2 Certificate in Understanding Retail Operations

Ref:
601/3338/7
Sector:
Retail and Commercial Enterprise
Features:
Learning Resources Available
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Support Materials Qualification Specification

Level
Level 2
Minimum entry age
16
GLH
118
TQT
180
Credit Value
18
This qualification is suitable for learners aged 16 and above. This qualification is designed for those new to or seeking employment in the retail industry.

Qualification Specification

This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.

Purpose Statement

This document outlines the content of this qualification, who it’s designed for, and the opportunities it could lead to.

Qualification Key Information - In the know

This document outlines the key information of this qualification for the centre, learner and employer.

Mandatory units

  1. Understanding Customer Service in the Retail Sector (M/502/5821)
  2. Understanding the Retail Selling Process (A/502/5806)
  3. Understanding How Individuals and Teams Contribute To the Effectiveness of a Retail Business (J/502/5789)
  4. Understanding How a Retail Business Maintains Health and Safety On Its Premises (A/502/5823)
  5. Understanding Retail Consumer Law (D/502/5801)
  6. Understand How To Deal With Customer Queries and Complaints in a Retail Environment (J/506/2860)

Optional units

  1. Understanding Security and Loss Prevention in a Retail Business (K/502/5817)
  2. Understanding the Handling of Customer Payments in a Retail Business (H/502/5797)
  3. Understanding the Control, Receipt and Storage of Stock in a Retail Business (F/502/5810)
  4. Understanding Visual Merchandising for Retail Business (A/600/0656)
  5. Understanding How the Effectiveness of Store Operations Can Be Improved (H/502/5802)
  6. The Principles of Food Safety for Retail (K/502/0178)
  7. Understanding Environmental Sustainability in the Retail Sector (A/602/2317)
  8. Understanding the Fashion Retail Market (M/600/0637)
  9. Understanding How To Manage Stock for Customer Orders in Business To Business Services (D/505/3436)
  10. Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet (K/600/0653)
  11. Underage Sales Prevention for Retail and Licensed Premises (M/602/2234)
  12. Understanding How Stocks of Newspapers and Magazines Are Controlled in Retail Outlets (Y/600/0650)
  13. Equality and Diversity in the Workplace (K/506/2236)
  14. Equality and Diversity in Society (D/506/2234)

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Learning Curve Group Resources

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Learner's Evidence Tracking Log (LETL)

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