NCFE Level 2 Certificate in Understanding Retail Operations
- Ref:
- 601/3338/7
- Sector:
- Retail and Commercial Enterprise
- Features:
- Learning Resources Available
- Registration and Certification Fee
- £54.00
- Level
- Level 2
- Minimum entry age
- 16
- GLH
- 118
- TQT
- 180
- Credit Value
- 18
Qualification Specification
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Qualification Factsheet
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Qualification specification (Word)
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Mandatory units
- Understanding Customer Service in the Retail Sector (M/502/5821)
- Understanding the Retail Selling Process (A/502/5806)
- Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business (J/502/5789)
- Understanding How a Retail Business Maintains Health and Safety on its Premises (A/502/5823)
- Understanding Retail Consumer Law (D/502/5801)
- Understand How to Deal With Customer Queries and Complaints in a Retail Environment (J/506/2860)
Optional units
- Understanding Security and Loss Prevention in a Retail Business (K/502/5817)
- Understanding the Handling of Customer Payments in a Retail Business (H/502/5797)
- Understanding the Control, Receipt and Storage of Stock in a Retail Business (F/502/5810)
- Understanding Visual Merchandising for Retail Business (A/600/0656)
- Understanding How the Effectiveness of Store Operations Can Be Improved (H/502/5802)
- The Principles of Food Safety for Retail (K/502/0178)
- Understanding Environmental Sustainability in the Retail Sector (A/602/2317)
- Understanding the Fashion Retail Market (M/600/0637)
- Understanding How to Manage Stock for Customer Orders in Business to Business Services (D/505/3436)
- Understanding the Storage, Monitoring and Replenishment of Fresh Produce in a Retail Outlet (K/600/0653)
- Underage Sales Prevention for Retail and Licensed Premises (M/602/2234)
- Understanding How Stocks of Newspapers and Magazines Are Controlled in Retail Outlets (Y/600/0650)
- Equality and Diversity in the Workplace (K/506/2236)
- Equality and Diversity in Society (D/506/2234)
Learning Curve Group Resources
Price (Inc VAT): Refer to External Link
Learner's Evidence Tracking Log (LETL)
Price (Inc VAT): Free
Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.
For further information please see the 2021/22 adaptation addendum document below.
2021-22 AT 60133387 V1.0
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