Contact Us

Our Customer Support Team are dedicated to providing you with a fantastic customer experience whether you are an approved centre, a learner or even if you are thinking of working with NCFE for the first time.

Answers to our most common queries can be found using the Q&A option on the right hand side of the page. If you can’t find what you are looking for or need to discuss something in more detail you can contact us through LiveChat, by emailing [email protected] or by calling 0191 239 8000.

Switching to NCFE

Do you want to move from your current provider to NCFE? We'll organise everything for you.

Email:   [email protected]


Do you have a query about payments to NCFE? Speak to our Finance Team.

Email:    [email protected]

Tel:        0191 240 8810

End-point assessment

Are you trying to make sense of the move from frameworks to standards? Our apprenticeship services team can help you out with everything you need.

Email: [email protected]

Tel: 0191 240 8950

Opening hours

Monday - Thursday




Saturday - Sunday


*Excluding Bank Holidays and the period between Christmas and New Year

How to find us


Quorum Park
Benton Lane
Newcastle upon Tyne
NE12 8BT


We have free on-site parking available for visitors.  If you require a parking bay, please discuss this with the person you're visiting at NCFE and they will arrange for a bay to be allocated to you for the duration of your stay.