Provide Leadership and Management (L/506/1953)

Develop and Implement an Operational Plan (Y/506/1955)

Develop Working Relationships With Stakeholders (F/506/1982)

Manage Personal and Professional Development (T/506/2952)

Develop and Maintain Professional Networks (J/506/1949)

Encourage Learning and Development (M/506/1962)

Initiate and Implement Operational Change (T/506/1980)

Discipline and Grievance Management (A/506/1981)

Manage a Tendering Process (L/506/1984)

Manage Physical Resources (K/506/1989)

Prepare for and Support Quality Audits (K/506/1992)

Conduct Quality Audits (T/506/1994)

Manage a Budget (A/506/1995)

Manage a Project (R/506/1999)

Manage Business Risk (L/506/2004)

Manage Knowledge in an Organisation (A/506/2032)

Manage Redundancy and Redeployment (M/506/2044)

Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)

Manage Team Performance (A/506/1821)

Manage Individuals' Performance (J/506/1921)

Manage Individuals' Development in the Workplace (L/506/1922)

Chair and Lead Meetings (Y/506/1924)

Manage Conflict Within a Team (K/506/1927)

Procure Products and/or Services (M/506/1928)

Implement and Maintain Business Continuity Plans and Processes (K/506/1930)

Collaborate With Other Departments (M/506/1931)

Support Remote or Virtual Teams (A/506/1933)

Contribute to the Development of a Strategic Plan (A/506/2046)

Design Business Processes (D/506/2055)

Develop and Manage Collaborative Relationships With Other Organisations (T/506/2059)

Optimise the Use of Technology (F/506/2064)

Manage Product and/or Service Development (Y/506/2068)

Encourage Innovation (J/506/2292)

Manage the Impact of Work Activities on the Environment (J/506/2907)

Recruitment, Selection and Induction Practice (R/506/2909)

Manage Health and Safety in Own Area of Responsibility (D/504/4056)

Contribute to the Design and Development of an Information System (A/506/1950)

Manage Information Systems (F/506/1951)

Manage Events (M/506/1959)

Review the Quality of Customer Service (F/506/2176)

Contribute to the Improvement of Business Performance (D/506/1911)

Negotiate in a Business Environment (H/506/1912)

Resolve Customers' Problems (K/506/2169)

Resolve Customers' Complaints (R/506/2151)

Analyse Competitor Activity (Y/502/9927)

Developing Sales Proposals (A/502/8656)

Prioritising Information for Sales Planning (D/502/8651)

Manage Customer Service Operations (M/506/2898)