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Support Materials Qualification Specification Adaptations

NCFE Level 3 Diploma in Business Administration

Business, Administration and Law
Registration and Certification Fee

Level 3
Minimum entry age
Credit Value
This qualification is suitable for learners aged 16 and above. This qualification aims to provide learners with the knowledge and skills they need to operate as a successful business administrator. It also allows learners to develop skills in a range of areas relevant to business administration roles.

Qualification Specification
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This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.

Purpose Statement
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This document outlines the content of this qualification, who it’s designed for, and the opportunities it could lead to.

PLTS Mapping
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This document highlights which of the Personal Learning and Thinking Skills (PLTS) link into the units of this qualification.

Apprenticeship Summary
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This document lists the new Business Administration, Customer Service and Team Leading and Management qualifications that went live on 1 September 2014. It summarises what these qualifications replace and how they fit into the updated apprenticeship frameworks for the 14/15 session onwards.

Skills CFA Assessment Strategy
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This mandatory document outlines the policies and principles for assessing competence units.

Sales Standards Assessment Strategy
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This mandatory document outlines the policies and principles for assessing competence units.

e-skills Assessment Strategy
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This mandatory document outlines the policies and principles for assessing competence units.

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Qualification specification (Word)
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This document contains everything you need to know about this qualification in MS Word format and should be used by everyone involved in its planning, delivery and assessment.

Mandatory units

  1. Principles of Business (D/506/1942)
  2. Principles of Business Communication and Information (R/506/1940)
  3. Communicate in a Business Environment (Y/506/1910)
  4. Principles of Administration (Y/506/1941)
  5. Manage Personal and Professional Development (T/506/2952)

Optional units

  1. Contribute to the Development and Implementation of an Information System (A/506/1916)
  2. Contribute to the Improvement of Business Performance (D/506/1911)
  3. Negotiate in a Business Environment (H/506/1912)
  4. Evaluate the Provision of Business Travel or Accommodation (J/506/1918)
  5. Develop a Presentation (K/506/1913)
  6. Manage an Office Facility (K/506/1944)
  7. Provide Administrative Support in Schools (L/506/1919)
  8. Build Legal Case Files (L/506/1936)
  9. Deliver a Presentation (M/506/1914)
  10. Analyse and Present Business Data (M/506/1945)
  11. Create Bespoke Business Documents (T/506/1915)
  12. Manage Legal Case Files (Y/506/1938)
  13. Administer the Recruitment and Selection Process (A/506/1883)
  14. Handle Mail (D/506/1813)
  15. Organise Business Travel or Accommodation (D/506/1875)
  16. Provide Administrative Support for Meetings (H/506/1876)
  17. Prepare Text From Notes Using Touch Typing (K/506/1815)
  18. Contribute to the Organisation of an Event (L/506/1869)
  19. Employee Rights and Responsibilities (L/506/1905)
  20. Prepare Text From Shorthand (M/506/1816)
  21. Buddy a Colleague to Develop Their Skills (M/506/1895)
  22. Store and Retrieve Information (R/506/1811)
  23. Administer Finance (R/506/1890)
  24. Prepare Text From Recorded Audio Instruction (T/506/1817)
  25. Administer Human Resource Records (T/506/1879)
  26. Produce Business Documents (Y/506/1809)
  27. Produce Minutes of Meetings (Y/506/1812)
  28. Resolve Administrative Problems (D/506/1956)
  29. Prepare Specifications for Contracts (H/506/1957)
  30. Support Environmental Sustainability in a Business Environment (R/506/1954)
  31. Administer Legal Files (J/506/1935)
  32. Monitor Information Systems (F/506/1917)
  33. Maintain and Issue Stationery and Supplies (Y/506/2295)
  34. Manage Team Performance (A/506/1821)
  35. Participate in a Project (F/506/1934)
  36. Manage Individuals' Performance (J/506/1921)
  37. Implement and Maintain Business Continuity Plans and Processes (K/506/1930)
  38. Manage Individuals' Development in the Workplace (L/506/1922)
  39. Procure Products and/or Services (M/506/1928)
  40. Promote Equality, Diversity and Inclusion in the Workplace (T/506/1820)
  41. Implement Change (T/506/1929)
  42. Chair and Lead Meetings (Y/506/1924)
  43. Bespoke Software (J/502/4397)
  44. Spreadsheet Software (J/502/4626)
  45. Database Software (T/502/4556)
  46. Word Processing Software (Y/502/4629)
  47. Using Email (T/502/4301)
  48. Organise and Deliver Customer Service (L/506/2150)
  49. Resolve Customers' Complaints (R/506/2151)
  50. Manage a Budget (A/506/1995)
  51. Develop and Maintain Professional Networks (J/506/1949)
  52. Manage Physical Resources (K/506/1989)
  53. Prepare for and Support Quality Audits (K/506/1992)
  54. Manage Business Risk (L/506/2004)
  55. Manage a Project (R/506/1999)
  56. Develop and Implement an Operational Plan (Y/506/1955)
  57. Encourage Innovation (J/506/2292)
  58. Website Software (Y/502/4632)
  59. Presentation Software (T/502/4623)
  60. Recruitment, Selection and Induction Practice (R/506/2909)
  61. Principles of Digital Marketing and Research (F/502/9937)
  62. Principles of Marketing Stakeholder Relationships (J/502/9938)
  63. Principles of Market Research (K/502/9933)
  64. Principles of Marketing and Evaluation (T/502/9935)
  65. Understand the Customer Service Environment (Y/506/2152)
  66. Understand the Legal Context of Business (D/506/1939)
  67. Principles of Social Media Within a Business (R/503/9324)
  68. Principles of Leadership and Management (F/506/2596)

Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

Students are still required to complete the work placement, but the focus should be on learning outcomes and evidencing competence.

The adaptation addendum document contains further information of how learning outcome / evidence of competence needs to be met either within the workplace or via alternative assessment methods.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60139651 V1.0
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