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Support Materials Qualification Specification Adaptations

NCFE Level 2 Diploma in Business Administration

Business, Administration and Law
Registration and Certification Fee

Level 2
Minimum entry age
Credit Value
This qualification is suitable for learners aged 16 and above. This qualification is designed for learners working in or looking to work in a business administration role or similar.

Qualification Specification
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This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.

Purpose Statement
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This document outlines the content of this qualification, who it’s designed for, and the opportunities it could lead to.

Skills CFA Assessment Strategy
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This mandatory document outlines the policies and principles for assessing competence units.

PLTS Mapping
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This document highlights which of the Personal Learning and Thinking Skills (PLTS) link into the units of this qualification.

Apprenticeship Summary
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This document lists the new Business Administration, Customer Service and Team Leading and Management qualifications that went live on 1 September 2014. It summarises what these qualifications replace and how they fit into the updated apprenticeship frameworks for the 14/15 session onwards.

e-skills Assessment Strategy
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This mandatory document outlines the policies and principles for assessing competence units.

Learner's Evidence Tracking Log
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This document can help learners to keep track of their work.

Mandatory units

  1. Communication in a Business Environment (H/506/1893)
  2. Understand Employer Organisations (A/506/1964)
  3. Principles of Providing Administrative Services (J/506/1899)
  4. Principles of Business Document Production and Information Management (T/506/1901)
  5. Manage Personal Performance and Development (L/506/1788)
  6. Develop Working Relationships with Colleagues (R/506/1789)

Optional units

  1. Administer the Recruitment and Selection Process (A/506/1883)
  2. Handle Mail (D/506/1813)
  3. Organise Business Travel or Accommodation (D/506/1875)
  4. Provide Reception Services (H/506/1814)
  5. Provide Administrative Support for Meetings (H/506/1876)
  6. Prepare Text From Notes Using Touch Typing (K/506/1815)
  7. Manage Diary Systems (L/506/1807)
  8. Collate and Report Data (L/506/1810)
  9. Contribute To the Organisation of an Event (L/506/1869)
  10. Employee Rights and Responsibilities (L/506/1905)
  11. Prepare Text From Shorthand (M/506/1816)
  12. Buddy a Colleague To Develop Their Skills (M/506/1895)
  13. Store and Retrieve Information (R/506/1811)
  14. Administer Finance (R/506/1890)
  15. Prepare Text From Recorded Audio Instruction (T/506/1817)
  16. Archive Information (T/506/1865)
  17. Administer Human Resource Records (T/506/1879)
  18. Produce Business Documents (Y/506/1809)
  19. Produce Minutes of Meetings (Y/506/1812)
  20. Meet and Welcome Visitors in a Business Environment (A/506/1799)
  21. Health and Safety in a Business Environment (D/506/1794)
  22. Use a Telephone and Voicemail System (K/506/1796)
  23. Contribute To the Development and Implementation of an Information System (A/506/1916)
  24. Monitor Information Systems (F/506/1917)
  25. Develop a Presentation (K/506/1913)
  26. Deliver a Presentation (M/506/1914)
  27. Analyse and Present Business Data (M/506/1945)
  28. Maintain and Issue Stationery and Supplies (Y/506/2295)
  29. Use and Maintain Office Equipment (J/506/1868)
  30. Using Email (M/502/4300)
  31. Bespoke Software (F/502/4396)
  32. Spreadsheet Software (F/502/4625)
  33. Data Management Software (J/502/4559)
  34. Presentation Software (M/502/4622)
  35. Word Processing Software (R/502/4628)
  36. Website Software (R/502/4631)
  37. Deliver Customer Service (A/506/2130)
  38. Participate in a Project (F/506/1934)
  39. Processing Customers’ Financial Transactions (F/601/8320)
  40. Payroll Processing (T/505/1238)
  41. Process Information About Customers (R/506/2134)
  42. Develop Customer Relationships (Y/506/2149)
  43. Understand the Use of Research in Business (A/506/1818)
  44. Understand the Legal Context of Business (D/506/1939)
  45. Principles of Marketing Theory (D/502/9928)
  46. Principles of Digital Marketing (D/502/9931)
  47. Principles of Customer Relationships (K/503/8194)
  48. Understand Working in a Customer Service Environment (L/506/2083)
  49. Know How To Publish, Integrate and Share Using Social Media (R/505/3515)
  50. Exploring Social Media (F/505/6880)
  51. Understand the Safe Use of Online and Social Media Platforms (L/505/3514)
  52. Principles of Equality and Diversity in the Workplace (J/506/1806)
  53. Principles of Team Leading (R/506/2294)

Learner's Evidence Tracking Log (LETL)

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Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

Students are still required to complete the work placement, but the focus should be on learning outcomes and evidencing competence.

The adaptation addendum document contains further information of how learning outcome / evidence of competence needs to be met either within the workplace or via alternative assessment methods.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60139651 V1.0
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Pathway to progression

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