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NCFE

NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Ref:
603/2778/9
Sector:
Retail and Commercial Enterprise
Registration and Certification Fee
£60.00

Level
Level 2
Minimum entry age
Pre-16
GLH
125
TQT
155
This qualification is suitable for learners aged pre-16 and above.

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.

Qualification Specification
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This qualification specification contains everything you need to know about this qualification and should be used by everyone involved in the planning, delivery and assessment.

Qualification Key Information - In the Know
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This document outlines the key information of this qualification for the centre, learner and employer.

Mandatory units

  1. Principles of Customer Service in the Hospitality Sector (F/616/7570)
  2. Understand Effective Teamwork in the Hospitality Sector (J/616/7571)
  3. Understand Legislation and Guidance Relevant to the Hospitality Sector (L/616/7572)
  4. Understand Professional Personal Standards in the Hospitality Sector (R/616/7573)

Learning Curve Group Resources

Price (Inc VAT): Refer to External Link

By:
Learning Curve Group
Type:
Partner Resource

Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60327789 V1.0
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