NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality | NCFE

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NCFE Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality

Ref:

603/2778/9

Sector:

Retail and Commercial Enterprise

Features:

Learning Resources Available

Registration & certification fee:

£61.50

Level:

Level 2

Minimum entry age:

Pre-16

GLH:

125

TQT:

155

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Unit breakdown
This qualification is suitable for learners aged pre-16 and above.

This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of customer service excellence for the hospitality sector.
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Qualification specification (PDF | 386 KB)

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Qualification specification (Word) (DOCX | 393 KB)

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Qualification factsheet (PDF | 108 KB)

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Support Handbook (PDF | 327 KB)

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Unit breakdown

Principles of Customer Service in the Hospitality Sector (F/616/7570)

Understand Effective Teamwork in the Hospitality Sector (J/616/7571)

Understand Legislation and Guidance Relevant to the Hospitality Sector (L/616/7572)

Understand Professional Personal Standards in the Hospitality Sector (R/616/7573)