Mandatory units

1. Understanding Mindset (K/506/7243)

Optional units

1. Business and Customer Awareness (T/502/3536)
2. Dealing with Your First Days at Work (J/502/3539)
3. Understanding your Customers (A/502/3540)
4. Understanding Motivation (F/502/3541)
5. Understanding Work Principles (J/502/3542)
6. Organisational Products and Services (L/502/3543)
7. How to Keep Improving (R/502/3544)
8. Setting your Targets (A/502/3554)
9. Managing your Time (F/502/3555)
10. Managing Information (L/502/3557)
11. Presenting Information (M/502/3552)
12. Presenting Yourself (T/502/3553)
13. Problem Solving in a Place of Work (A/502/3537)
14. ICT for Employment (D/502/3563)
15. Understanding Innovation (L/502/3560)
16. Creative Thinking (R/502/3558)
17. Understanding Risk (R/502/3561)
18. Understanding and Coping with Change (Y/502/3559)
19. Managing a Project (Y/502/3562)
20. Tackling Number Problems (A/502/3568)
21. Following Instructions (K/502/3565)
22. Understanding Your Responsibilities in the Workplace (M/502/3566)
23. Planning a Budget (T/502/3567)
24. Working in a Team (F/502/3538)
25. Dealing with Conflict (F/502/3569)
26. Working with Colleagues (A/502/3571)
27. Working with Managers (J/502/3573)
28. Valuing and Supporting Others (T/502/3570)
29. Using Online Collaborative Workplace Tools (F/506/7247)
30. Social Media in the Workplace (M/506/7244)
31. Job Search Skills (D/502/3577)
32. Job Application Skills (H/502/3578)
33. Interview Skills (K/502/3579)
34. Health, Safety and Security in the Workplace (D/502/3580)

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