Shortlist for approval
Support Materials Qualification Specification Adaptations

NCFE Level 2 Award for Resort Representatives

Leisure, Travel and Tourism
Learning Resources Available
Registration and Certification Fee

Level 2
Minimum entry age
Credit Value
The Level 2 Award for Resort Representatives provides the skills, knowledge and understanding required to carry out the role of Resort Representative. It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.

Qualification Specification
LessMore info Download

This document contains everything you need to know about this qualification and should be used by everyone involved in its planning, delivery and assessment.

Qualification Factsheet
LessMore info Download

This document outlines the key information of this qualification for the centre, learner and employer.

Customer Concern Report
LessMore info Download

Incident Report Form
LessMore info Download

Property Checklist
LessMore info Download

Mandatory units

  1. Investigate Employment Opportunities for Resort Representatives (H/504/5709)
  2. Understand the Role of a Representative in a Resort (Y/504/5710)
  3. Prepare for the Start of the Holiday Season (D/504/5711)
  4. Manage Airport and Transport Duties (H/504/5712)

Optional units

  1. Investigate the Role of the Children’s Representative in a Holiday Resort (K/504/5713)
  2. Investigate the Role of the Entertainment Representative in a Holiday Resort (M/504/5714)

Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60078170 V1.0
LessMore info Download

Pathway to progression

View Large

Search for our qualifications using the search bar below.