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Support Materials Qualification Specification Adaptations
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NCFE Level 2 Award for Resort Representatives

Ref:
600/7817/0
Sector:
Leisure, Travel and Tourism
Features:
Learning Resources Available
Registration and Certification Fee
£43.00

Level
Level 2
Minimum entry age
16
GLH
70
TQT
90
Credit Value
9
The Level 2 Award for Resort Representatives provides the skills, knowledge and understanding required to carry out the role of Resort Representative. It is ideal for those seeking employment as well as those already working in the industry without formal qualifications.

Qualification Specification
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This document contains everything you need to know about this qualification and should be used by everyone involved in its planning, delivery and assessment.

Qualification Factsheet
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This document outlines the key information of this qualification for the centre, learner and employer.

Customer Concern Report
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Incident Report Form
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Property Checklist
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Mandatory units

  1. Investigate Employment Opportunities for Resort Representatives (H/504/5709)
  2. Understand the Role of a Representative in a Resort (Y/504/5710)
  3. Prepare for the Start of the Holiday Season (D/504/5711)
  4. Manage Airport and Transport Duties (H/504/5712)

Optional units

  1. Investigate the Role of the Children’s Representative in a Holiday Resort (K/504/5713)
  2. Investigate the Role of the Entertainment Representative in a Holiday Resort (M/504/5714)

Internal assessments will go ahead in 2021/22, therefore moving away from results being based on Teacher Assessed Grades (TAGs) used in 2020 to 2021, where this has been permitted. Students need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

For further information please see the 2021/22 adaptation addendum document below.

2021-22 AT 60078170 V1.0
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Pathway to progression

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