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NCFE CACHE Level 2 Certificate in Customer Service for Health and Social Care Settings

Ref:
603/0483/2
Sector:
Health, Public Services and Care, Health and Social Care
Features:
Learning Resources Available, Nested Qualification

Level
Level 2
Minimum entry age
14
GLH
94
TQT
150

What does this qualification cover?

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand how to communicate effectively in a health and social care setting
• understand the needs of customers who access health and social care services
• understand teamwork in health and social care settings.

What is a nested qualification?

This qualification is nested. Qualifications within a nested suite allow learners to be topped up to a qualification that is the same level and subject within the Award, Certificate structure. This can be done by self-service through the Portal. Qualification nests and top-up pricing can be found in our fees list.

Who is it suitable for?

This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings.

This qualification is suitable for learners aged 14 and above.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

How is this qualification structured?

To be awarded the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners are required to successfully complete 4 mandatory units.

How is it assessed?

To achieve the Level 2 Certificate in Customer Service for Health and Social Care Settings, learners must successfully demonstrate their achievement of all learning outcomes of the units as detailed in the qualification specification.

The Level 2 Certificate in Customer Service for Health and Social Care Settings is internally assessed.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector
• Level 2 Certificate in Preparing to Work in Adult Social Care
• Level 2 Certificate in Working in the Health Sector.

Funding for our qualifications

Find out more about funding for this and other qualifications on our funding page.

Which type of job roles can you apply for on completion?

This qualification is designed to enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.


Qualification Specification
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This document contains everything you need to know about this qualification in PDF format and should be used by everyone involved in its planning, delivery and assessment.

Key Facts
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This document outlines the key information of this qualification for the centre, learner and employer.

Learner's Evidence Tracking Log (LETL)
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Internal Assessment Sample Task
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This document provides example tasks for internal assessment.

To view additional support materials you will need your Portal login details. If you don’t have a login for Portal please contact your Portal administrator within your centre. To see more additional materials please Login

Learner's Evidence Tracking Log
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This document can help learners to keep track of their work.

Internal Assessment Sample Tasks
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This Internal Assessment Sample Tasks document provides example tasks for internal assessment.

Qualification Specification (doc)
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This document contains everything you need to know about this qualification in MS Word format and should be used by everyone involved in its planning, delivery and assessment.

Learning Curve Group Resources

Price (Inc VAT): Refer to External Link

By:
Learning Curve Group
Type:
Partner Resource

The Skills Network Resources

Price (Inc VAT): Refer to External Link

By:
The Skills Network
Type:
Partner Resource

  

 

Students will still need to prepare a portfolio of evidence. We encourage centres to review our guidance on the types of evidence, and evidence capture, that we permit including e.g. the use of video, photos and other digital means of demonstrating knowledge and skills.

This qualification is in scope for alternative arrangements and if required can be awarded via an assessed grade from the centre.

For further information please see the adaptation addendum document below.

AT 60304832 V1.0
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