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CACHE

NCFE CACHE Level 2 Award in Customer Service for Health and Social Care Settings

Ref:
603/3994/9
Sector:
Health, Public Services and Care, Health and Social Care
Features:
Nested Qualification

Level
Level 2
Minimum entry age
14
GLH
50
TQT
75

What does this qualification cover?

This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.

The objectives of this qualification are to help learners:

• develop an awareness of customer service in health and social care
• understand the needs of customers who access health and social care services.

What is a nested qualification?

This qualification is nested. Qualifications within a nested suite allow learners to be topped up to a qualification that is the same level and subject within the Award, Certificate structure. This can be done by self-service through the Portal. Qualification nests and top-up pricing can be found in our fees list.

Who is it suitable for?

This qualification will be suitable for learners who are interested in working with customers in the health and social care sector.

What are the entry requirements?

There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they've already achieved a Level 1 qualfication.

How is this qualification structured?

To be awarded the Level 2 Award in Customer Service for Health and Social Care Settings, learners must achieve a pass in the 2 mandatory units.

How is it assessed?

The qualification is assessed via a portfolio of evidence. This qualification does not include an external assessment.

Do you need to be working to take this qualification?

This is a knowledge only qualification, therefore, no real work environment placement is required.

What related qualifications can you progress to?

Learners who achieve this qualification could progress to:

• Level 2 Certificate in Customer Service for Health and Social Care Settings
• Level 2 Certificate in Common Health Conditions
• Level 2 Certificate in Awareness of Mental Health Problems
• Level 2 Certificate in Understanding Working in the Health Sector

Career opportunities

This qualification is suitable for those interested in pursuing careers in the following areas:

• Health and social care
• Childhood studies
• Community, youth and families
• Social work
• Early years
• Primary teaching
• Nursing.


Key Facts
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This document outlines the key information of this qualification for the Centre, learner and employer.

Qualification Specification
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This document contains everything you need to know about this qualification in PDF format and should be used by everyone involved in its planning, delivery and assessment.

Internal Assessment Sample Tasks
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This document provides example tasks for internal assessment.

Learner's Evidence Tracking Log
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This document can help learners to keep track of their work.

To view additional support materials you will need your Portal login details. If you don’t have a login for Portal please contact your Portal administrator within your centre. To see more additional materials please Login

Qualification Specification (Word)
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This document contains everything you need to know about this qualification in MS Word format and should be used by everyone involved in its planning, delivery and assessment.

No adaptations have been applied to this qualification other than remote external quality assurance.

Students will need to prepare a portfolio of evidence. We believe that the flexibilities which centres already have with respect to the types of evidence they may use to meet assessment criteria are sufficient to mitigate Covid-related risks.

Further guidance for this qualification can be found below.

AT 60339949 L2 A CS for HSC Settings
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This document provides further information on what adaptations are permitted for this qualification.

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