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Develop Procedures and Practice to Respond to Concerns and Complaints

Ref:
J/602/2336/UNITCACHE
Sector:
Health, Public Services and Care

Level
Level 5
Minimum entry age
19
GLH
40
Credit Value
6

What does this unit cover?

The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to develop, implement and review procedures and practices to address concerns and complaints. It covers the relevant regulatory requirements, codes of practice and relevant guidance, and analyses the impact of these on service provision.

Who is this unit suitable for?

This unit is suitable for learners aged 19 and above and is aimed at learners looking to gain the skills and knowledge needed to respond to concerns and complaints.


 

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