Cancelling a Planned Visit

Visits and reviews with our External Quality Assurers are a very important part of our quality assurance process, and as such should go ahead as planned where possible.

If a planned visit (approval, EQA, support or additional) needs to be cancelled by the centre for whatever reason, it is a requirement that a minimum of 10 working days’ notice is provided.

Whilst we acknowledge that today’s work environment is a very busy one, the Programme Contact or another centre contact would be expected to inform the External Quality Assurer and our Customer Support team if they need to cancel a visit.

If visits/ reviews are not cancelled within 10 working days we reserve the right to charge the centre in line with our published fees and pricing lists.

Repeated cancellation of external quality assurance visits may also incur sanctions.  See our Sanctions Policy for further information.

If you have any queries regarding the above, please contact the Quality Assurance team on 0191 239 8000 or by emailing [email protected].