Enquiries about Results and Assessment Decisions

Please note, for TAG appeals please visit our Covid hub. The process below is not in force for results derived from a TAG

Our Enquiries about Results and Assessment Decisions Policy provides guidance for centres to complete this process.

Enquiries about Results (EARs)

An Enquiry about Results allows NCFE Centres to raise a query over a result for an external assessment, there are two options available.

Option 1 – Clerical Check

  • Includes a full check of all clerical procedures to ensure that the marks or grades awarded to the learner(s) have been correctly recorded and processed.
  • Ensuring all parts of the assessment have been marked, all marks have been recorded and added up correctly, and grade boundaries have been applied accurately.

Option 2 – Review of Marking

  • This service ensures that the agreed mark scheme/standard has been applied correctly and is not a re-marking of the learner’s assessment.
  • Includes a Clerical Check.
  • This is carried out by the Chief Examiner, or a Senior Examiner who did not originally mark that learner’s paper.

Enquiry acceptance 

The decision of accepting the enquiry application will be considered and communicated within 5 working day from receipt.

Enquire outcomes

Learner’s scores and grade may increase, decrease, or remain the same.

Timescales and costs

All Qualifications (VTQ and T Level)

Service

Centre to request within

Outcome returned within

Cost

Clerical Check

20 Working Days*
(5 Weeks for T levels)

5 Working Days

£5** (per batch)

Review of Marking

20 Working Days*
(5 Weeks for T levels)

25 Working Days

£45** (per learner)

Expedited Review of Marking (T Level only)

5 Weeks*

10 Working Days

£52** (per learner)

*From receipt of initial results/ outcome, or within 5 working days from a Clerical Check outcome.

** Fee waived if the overall external assessment grade changes.

 

Enquiry acceptance 

The decision of accepting the enquiry application will be considered and communicated within 5 working day from receipt.

Enquire outcomes

Learner’s scores and grade may increase, decrease, or remain the same.

Enquiries about Assessment Decisions

An enquiry about an internally marked assessment allows the opportunity for checks to be made on whether the assessment criteria were fairly, reliably and consistently applied during the External Quality Assurance process. This is known as a Review of Moderation for T Level qualifications.

NCFE Awarding - review of external quality assurance decisions.

  • This is a full review of learner assessments sampled during the External Quality Assurance process which would be carried out to ensure the correct assessment criteria were fairly, reliably and consistently applied during the External Quality Assurance process.
  • The process of review will not involve a reassessment of an internally marked assessment, unless errors are identified.
  • This review is only available after internal enquiries and appeals procedures have been exhausted.
  • It is not available if the original assessment decisions of the Internal Quality Assurer were accepted by an External Quality Assurer without any adjustments, or for individual learners.

What Happens Next?

  • Enquiries about assessment decisions must be made within 20 working days of receipt of receipt of the initial decision. Or within 5 weeks of receipt of receipt of the initial decision for T levels.
  • We aim to complete and enquiry about assessments within 25 working days from the enquiry acceptance.

Enquiry outcome

The outcome of an enquiry will be sent within 5 working days of the decision being made, in line with the timescales above. An email will be sent to the Centre contact who made the original request.

Learner marks and grades can go up, stay the same, or may also go down.

Fees (from April 2021)

  • Review of External Quality Assurance decision (per enquiry) - £225*

*This Fee does not apply to T Levels

How do I submit an Enquiry about Results and Assessment Decisions?

Within the timescales set out above, complete and submit using the link below:

Enquiries about Results and Assessment Decisions form
Submit your enquiry here